Locally owned & operated in Austin, Texas.

Archive for category: Blog

How To Create Emails That Inspire Engagement and Action

emailmarketing

by Julie Niehoff If you are like most of the small businesses that I work with, then there is a good chance that you’ve already integrated email marke...

Read More 0

Weighing Cybersecurity Risk Factors in Life & Healthcare

man-draws-various-growth-charts-calculating

We don’t have to go very far back in time for a good example of one of these attacks on a healthcare or pharma organization. On June 27, 2017, Merck, ...

Read More 0

Turn Once-in-a-Lifetime Purchases Into Lifelong Customer Relationships

diamondring

When most people think of a small business owner, they tend to envision the proprietor of a restaurant, the entrepreneur behind a successful salon, or...

Read More 0

How to Leverage Customer Analytics in the Retail Industry

hipster-manager-with-smart-phone-walking-in-the-PFKTPR9(1)

As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this challenge, and...

Read More 0

How Big Box Retailers Can Create a World-Class Experience in Retail

business-people-talking-in-corridor-PSVCLEM(1)

Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any experience ...

Read More 0

Overcoming Healthcare’s Challenges in Design Thinking

fitness-group-PHUSFKC(1)

In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts...

Read More 0

3 Ways Financial Institutions Can Optimize Their Customer Experience

senior-businessman-checking-time-on-his-PGPN5MF(1)

Design thinking is making positive waves across industries and is enabling companies to rethink and rebuild the way they do business. The same is true...

Read More 0

Family Helping Family in The Wake of Hurricanes Harvey and Irma

dino-reichmuth-84359

“I know what it’s like to be in that situation. I was once homeless,” said Genevieve Davis, having seen news reports of Hurricane Harvey’s devastation...

Read More 0

Build Your Small Business Through Organic Growth

organicgrowth

by Julie Niehoff Everybody’s going organic these days. And when we say everybody, we mean small business owners. When we say organic, we’re referring ...

Read More 0