DLM is a professional development, media & consulting firm based in Austin, Texas

Archive for category: Blog

How Big Box Retailers Can Create a World-Class Experience in Retail

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Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any experience ...

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Overcoming Healthcare’s Challenges in Design Thinking

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In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts...

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3 Ways Financial Institutions Can Optimize Their Customer Experience

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Design thinking is making positive waves across industries and is enabling companies to rethink and rebuild the way they do business. The same is true...

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Family Helping Family in The Wake of Hurricanes Harvey and Irma

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“I know what it’s like to be in that situation. I was once homeless,” said Genevieve Davis, having seen news reports of Hurricane Harvey’s devastation...

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Build Your Small Business Through Organic Growth

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by Julie Niehoff Everybody’s going organic these days. And when we say everybody, we mean small business owners. When we say organic, we’re referring ...

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