DLM is a professional development, media & consulting firm based in Austin, Texas

About Our Services

Customer Engagement Transformation Services.

From increasing customer acquisition rates to increasing sales, we focus on the total…

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Digital Transformation Services.

Whether you have an existing digital process or want to build one, We can design…

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Business Process Transformation Services.

We can make your company’s business processes work better and help you save costs.

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Where people and process come together.

DLM rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We take on major data-builds for large corporations, cities and nonprofits. We help make your web presence talk to your data. We help your people make good decisions by giving them access to realtime information. Feel like your site should be driving revenue? It can.

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THE DLM PROCESS

  • 1. Blueprinting

    This our planning method. We take inventory of tools, resources, assets and relationships we can bring to the outcome and draft a work plan that makes sense. It’s straightforward. It’s practical. And it’s not rocket science (except for when we worked with an actual rocket science company).

  • 2. Design & Build

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Execution & Analysis

    This is where the rubber meets the road. We’re ready to run the track and see what the campaign can do. We can manage the push or just stay close by, always flexible to read and react to changes as needed. This is the part that makes it marketing.

LATEST UPDATES

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Weighing Cybersecurity Risk Factors in Life & Healthcare

November 7, 2017

We don’t have to go very far back in time for a good example of one of these attacks on a healthcare or pharma organization. On June 27, 201...

How to Leverage Customer Analytics in the Retail Industry

September 29, 2017

As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this chal...

How Big Box Retailers Can Create a World-Class Experience in Retail

September 29, 2017

Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any e...

Overcoming Healthcare’s Challenges in Design Thinking

September 29, 2017

In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we shar...