DLM is a professional development, media & consulting firm based in Austin, Texas

Entrenched, outdated processes limit agility. GLB's process transformation solves that.

Customer Engagement Transformation Services.

From increasing customer acquisition rates to increasing sales, we focus on the total…

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Digital Transformation Services.

Whether you have an existing digital process or want to build one, We can design…

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Business Process Transformation Services.

We can make your company’s business processes work better and help you save costs.

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Where people and process come together.

As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 50 million transactions a month on a digital backbone that spans 10 countries around the world for more than 150 clients.

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THE GLB PROCESS

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

LATEST UPDATES

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Weighing Cybersecurity Risk Factors in Life & Healthcare

November 7, 2017

We don’t have to go very far back in time for a good example of one of these attacks on a healthcare or pharma organization. On June 27, 201...

How to Leverage Customer Analytics in the Retail Industry

September 29, 2017

As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this chal...

How Big Box Retailers Can Create a World-Class Experience in Retail

September 29, 2017

Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any e...

Overcoming Healthcare’s Challenges in Design Thinking

September 29, 2017

In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we shar...